Det amerikanske forbrukerrådet har sin første store sak

Screen shot 2012 07 18 at 20 58 06
Nesten 200 millioner kroner har blitt brukt for å stoppe eller avmakte Consumer Financial Protection Bureau. Idag annonserte CFPB sin første store sak:

Capital One to pay $210 million in fines, consumer refunds – Jul. 18, 2012: «NEW YORK (CNNMoney) — In its first public enforcement action, the Consumer Financial Protection Bureau announced it is fining Capital One Bank for pressuring and misleading two million customers into buying additional products when they opened their credit card accounts.

The bank will refund roughly $140 million to customers and pay an additional $25 million penalty to the CFPB for using deceptive marketing tactics, the government’s consumer watchdog said Wednesday.

Capital One (COF, Fortune 500) will also pay the Office of the Comptroller of the Currency a $35 million penalty and refund an additional $10 million to customers for failing to put progams in place that would prevent unfair and deceptive practices in place and for unfair billing practices. The two actions combined bring the bank’s total payout to $210 million.

The CFPB said that Capital One, one of the nation’s largest credit card lenders, pressured and misled consumers into paying for ‘add-on products’ like payment protection and credit monitoring when they activated their credit cards.

The CFPB said that consumers with low credit scores or low credit limits were sometimes led to believe that the product would improve their credit scores, were misinformed about the cost and were told that purchasing the product was required. Some were even enrolled without their consent.

Cardholders who enrolled in a payment protection or credit monitoring product — or who tried to cancel one of these products but were persuaded by a call center representative to keep it — on or after August 1, 2010, will be refunded the money they paid for the product, as well as any finance charges, over-the-limit fees or interest paid, the CFPB said.
Capital One will also stop marketing all of these products until it submits a compliance plan that is approved by the CFPB.»

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